Terms of service

Last Updated: October 22, 2026

Welcome to Rongini.com. These Terms of Service explain the conditions for accessing our website and purchasing our Kashmiri-inspired Churri and related products. By using our website or placing an order, you agree to these terms and our applicable store policies.

1. Eligibility

Customers may shop with Rongini subject to applicable laws. If you are under the age required to enter into a purchase agreement, you should use our services with the involvement and permission of a parent or legal guardian.

2. Products & Product Information

We aim to provide accurate product descriptions, images, availability, and pricing. Actual product appearance may vary slightly due to photography, lighting, or display settings. Product availability may change without notice.

3. Pricing & Payments

Prices are displayed in Bangladeshi Taka (BDT / ৳). Available payment methods and applicable delivery charges are shown or explained during checkout and in our Payment and Shipping Policies. Please review your order details before submitting your order.

If a pricing, product description, or availability error is identified, we may need to verify the order and contact you before proceeding.

4. Orders & Cancellations

Submitting an order does not guarantee acceptance. Orders may require verification before processing. If we cannot fulfil an order, we will contact you and arrange any applicable refund for payment already received.

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is handed over to the courier, subject to confirmation.

5. Shipping & Delivery

Delivery estimates and charges are described in our Shipping & Delivery Policy. Delivery times are estimates and may vary due to location, courier availability, public holidays, or unforeseen circumstances.

6. Returns & Refunds

Requests concerning damaged or incorrect products, returns, replacements, and refunds are handled according to our Return & Refund Policy. Please review that policy for eligibility requirements and the 24-hour reporting period for damaged or incorrect products.

7. Website Use

You agree not to use our website for unlawful activities, submit false order information, attempt unauthorized access, interfere with website operations, or engage in fraudulent activity.

8. Third-Party Services & Links

Our website may include links to third-party websites or services. Their availability and practices are governed by their own terms and policies. Rongini is not responsible for third-party content or services beyond its control.

9. Liability & Applicable Law

We aim to provide reliable products and services but cannot guarantee uninterrupted website availability or error-free operation. Nothing in these terms is intended to exclude or limit any rights or responsibilities that cannot legally be excluded or limited.

These terms are intended to be governed by the applicable laws of Bangladesh, subject to any mandatory legal requirements that apply.

10. Changes to These Terms

We may update these Terms of Service when our business practices or requirements change. Updated terms will be published on this page with a revised Last Updated date.

11. Customer Support & Contact Information

If you have any questions about these Terms of Service, please contact our support team:

  • Store Name: Rongini
  • Physical Address: House 47, Road 05, Sector 12, Uttara, Dhaka-1230, Bangladesh
  • Phone Number: +880 1518-935426
  • Email: support.rongini@gmail.com
  • Response Time: We respond to all email inquiries within 24 business hours.

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Rongini.com — পছন্দ যখন রঙিন, ঠিকানা তখন Rongini

Thank you for choosing Rongini. We appreciate your trust and support.