FAQ

Rongini currently offers Kashmiri Churri. We plan to introduce more fashion accessories in the future.

You can order through our website or contact us through Facebook, Instagram, or TikTok for assistance.

Social media orders are subject to confirmation by our team.

Currently, orders are limited to the products and colours available in our collection. Custom designs and special colour requests are not available.

Yes! You can order our products as gifts. Please provide the correct delivery details when placing your order.

Care instructions may vary by product. Please follow the instructions provided with your item or contact our support team for guidance.

• Inside Dhaka City: ৳70 per order; estimated 1–3 business days.
• Outside Dhaka: ৳130 per order; estimated 3–5 business days.
• Express Delivery (Dhaka City only): ৳100 per order. Contact us to confirm the delivery time.

Delivery times are estimates and may vary due to location, courier availability, public holidays, or unforeseen circumstances.

Yes! Our website provides order tracking powered by CWILL.

On the Track Your Order page, enter your order number and the email address or phone number associated with your order. Alternatively, you can track your shipment using your tracking number.

If you need help, please contact our support team.

Return or refund requests are considered for products received damaged or different from what was ordered. Please report the issue within 24 hours of delivery with your order number and clear photos or videos.

All requests are subject to review under our Return & Refund Policy.

Contact us within 24 hours of delivery and share your order number and clear photos or videos of the issue. Please contact us before returning the product so our team can review your request and provide instructions.

Please contact us as soon as possible. Cancellation may be possible before your order is handed over to the courier, subject to confirmation.

Payment options may include Cash on Delivery (COD), bKash, Nagad, and supported debit or credit cards. The online payment methods available for your order will be displayed at checkout.

You can try the payment again or contact our support team. Before repeating a payment, check whether your previous transaction was successful.